Recording not working

Symptoms

• Clicking record, and nothing happens

Common Causes and Solutions

1. Server or Remote Desktop Session

   • Cause: You're in a server or remote desktop session - common for RxWorks & Teleos clinics.
   • Solution: Minimise the server or remote session. The server does not have access to the microphone. Minimise the server, open the browser on the underlying computer.

2. Microphone Issues

   • Cause: No microphone attached or it's not plugged in.
   • Solution: Confirm the microphone is plugged in and the light is on. Most desktop computers do not have a built-in microphone, although laptops do.

Further Troubleshooting

Use this website: Mic Tests (opens in a new tab) to test your microphone.

• This helps us determine if the issue is with the computer/browser, or with VetNotes.

Need further assistance? Contact support@vetnotes.com