The VetNotes Ascend integration
VetNotes can enter notes directly into Ascend!
How it works
- VetNotes reads in appointments (clipboard entries) from Ascend.
- When you're about to record, choose the relevant appointment inside VetNotes.
- Do VetNotes recording as normal.
- VetNotes will automatically push the note into Ascend when ready.
Technical Info
- VetNotes will add it's note below any existing notes. It will not overwrite the existing text.
- VetNotes will only insert the first note generated into Ascend. This will be your default or pre-selected template. Subsequently generated notes will not be inserted into Rx.
Quality Control
- VetNotes can optionally insert a set phrase at the top or bottom of a note.
- By default it will insert "Verified: No" at the top.
- After reviewing the note in Ascend, staff can remove or update this phrase, so it is explicitly clear that the note has been human-verified.
- The phrase is configurable in VetNotes settings.
Note insertion logic
VetNotes know's the patient for the recording, since it is selected inside VetNotes. When a recording has finished processing, it will determine where insert the note:
- If a visit for the current date exists, and a consult exists for the visit, the consult text will be updated.
- If a visit exists for the current date, but no consult is attached, VetNotes will insert a consult for the Visit.
- If no visit exists for the current date, VetNotes will create a Visit & Consultation.
- Where VetNotes encounters multiple Visits for a certain day, or multiple consultations for a day, it will update the latest visit or consultation.
Setup Support
- We offer a complimentry setup & training call.
- To schedule a time please email mitch@vetnotes.com
Troubleshooting
- VetNotes should be the primary contact for any issues related to the integration.
- Since VetNotes manages the integration directly, we can quickly resolve any issues without requiring changes from Covetrus.
- For troubleshooting an existing integration, you can:
- Press the chat window inside VetNotes (quickest option)
- Email mitch@vetnotes.com
- Phone +61429378725